Travel insurance is designed to protect you against medical expenses for accident or illness arising from sudden and unforeseeable circumstances due to an emergency.
In the event of an accident, injury or sickness, your prior medical history may be reviewed when a claim is reported.
In the event of a medical emergency, you must notify the medical assistance within 24 hours of admission to a hospital and before any surgery is performed. The assistance team must approve in advance any surgery, invasive procedure, diagnostic testing or treatment, prior to you undergoing such surgery, procedure, testing or treatment (except in extreme circumstances where such action would delay surgery required to resolve a life-threatening medical crisis).
Also notify the emergency medical assistance if you must cancel, interrupt or delay your trip, or you experience any emergency. Failure to notify the emergency medical assistance as required will delay the processing and payment of your claim and may limit the amount of your claim payment.
The emergency telephone numbers are also listed in the policy booklet that was enclosed with your insurance certificate.
You should read your policy carefully before you travel, so that you are aware of, and understand, the limits of your coverage.
If your medical expenses could not be eligible for a direct payment of costs by the assistance, you can apply for a medical claim for care you paid during your trip, you must:
- Call the 24/7 emergency medical assistance in order to ask for the claim forms you have to complete;
- Read the claim form carefully, and complete it accurately and fully;
- Sign the claim form;
- Enclose original copies of all self-paid bills and receipts, as well as any unpaid bills you have received;
- Return all above documents to the address specified on the claim form as soon as possible;
- Under some travel insurance policies, you can submit your claim form by email.